Shipping Policy — Casamoda Boutique
At Casamoda Boutique, we ship to customers across the United States. Below you will find everything you need to know about how your order is processed and delivered.
1. General Shipping Information
We currently ship to addresses within the United States only. Shipping is free on every order, with no minimum purchase.
2. Processing Time
Orders are processed within 1–3 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotional periods, processing may take slightly longer. If that happens, we will let you know.
3. Shipping Rates
Free shipping on all orders. No minimum spend, no handling fees, no surcharges at delivery.
4. Estimated Delivery Times
- Processing time: 1–3 business days (Monday to Friday)
- Shipping time: 6–12 business days (Monday to Friday)
- Total delivery time: approx. 7–15 business days from date of purchase
- Order cut-off time: 6:00 PM
- Time zone: (EST) Eastern Standard Time
Delivery times are estimates. They may be affected by carrier delays, weather, or circumstances outside our control.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can follow your parcel at any time at casamodaboutique.com/a/track-your-order. Please allow up to 48 hours for the first tracking update to appear.
6. Shipping Restrictions
We do not ship to PO Boxes or to military addresses (APO, FPO, DPO). Some items may be subject to carrier or regulatory restrictions.
7. Address Accuracy
Please check your shipping address carefully before completing your order. If you notice an error, contact us at support@casamodaboutique.com as soon as possible — we can usually correct the address as long as the order has not yet been dispatched. We are not able to cover the cost of parcels sent to an incorrect address supplied at checkout.
8. Failed Delivery or Returned Parcels
If a delivery attempt fails, the address is incomplete, or a parcel is not collected, the order may be returned to us. We will contact you to arrange a new shipment. Additional shipping costs may apply in these cases.
9. Lost or Damaged Parcels
If your parcel arrives damaged, or does not arrive at all, please email support@casamodaboutique.com within 7 days of the expected or actual delivery date, including photos where relevant. We will open an investigation with the carrier and find a solution with you.
10. Duties and Import Charges
The price you pay at checkout is the final price. You will not be asked to pay any additional duties, import charges, or fees on delivery.
11. Policy Updates
We may update this shipping policy from time to time to reflect changes in our service or in applicable requirements. The current version is always available on this page.
Contact Information
Store name: Casamoda Boutique
Company name: ZS ECOM LTD
Company number: 17095015
Company address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Warehouse address: 3103 Shipping Ave, Miami, Florida, 33133, USA
Email: support@casamodaboutique.com
Phone: +1 918 238 5916
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM
We aim to respond within 24 hours on business days.