Transactions Policy
This policy explains how payments work at Casamoda Boutique: which methods we accept, how and when you are charged, and what happens if something goes wrong with a payment.
1. Currency
All prices on casamodaboutique.com are shown in US dollars (USD) and include any applicable taxes. The amount shown at checkout is the amount you pay. If your card is issued in another currency, your bank may apply its own conversion rate and fees, which are outside our control.
2. Accepted Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- Discover
- Diners Club
- UnionPay
- Shop Pay
- Apple Pay
- Google Pay
The methods available to you at checkout may vary depending on your device, browser and card issuer.
3. When You Are Charged
Payment is taken at the moment you place your order. You will receive an order confirmation by email as soon as the payment has been authorised. If you do not receive a confirmation within a few minutes, check your spam folder before contacting us, as the payment may still have gone through.
4. Payment Security
Payments are processed by our payment providers over an encrypted connection. Your card details are entered directly into their secure systems. We never see, handle or store your full card number.
5. Declined and Failed Payments
If a payment is declined, no order is created and no funds are taken. A pending authorisation may briefly appear on your statement and is usually released by your bank within a few business days. Common causes are an incorrect billing address, insufficient funds, or a security block by your card issuer. If a payment keeps failing, contact your bank first, then email us at support@casamodaboutique.com and we will help you complete your order.
6. Order Confirmation and Acceptance
An order confirmation means we have received your order and your payment has been authorised. We may decline or cancel an order if an item is no longer available, if a price or product description was incorrect, or if we suspect fraud. If we cancel an order, you receive a full refund of the amount paid.
7. Pricing and Promotions
We do our best to keep all prices and product information accurate. In the rare case of an obvious pricing error, we will contact you before processing your order and you can choose to continue at the correct price or cancel for a full refund. Discount codes and promotions apply only during their stated period, cannot be exchanged for cash, and cannot be combined unless we state otherwise.
8. Order Cancellations
You can cancel your order within 30 minutes of placing it by emailing support@casamodaboutique.com. After that window the order has entered processing and can no longer be cancelled, but you can still return it after delivery under our Return & Refund Policy.
9. Refunds
Refunds are issued to the original payment method used for the order. Once a refund has been processed on our side, it may take a few additional business days to appear on your statement, depending on your bank or card issuer. Full details are in our Return & Refund Policy.
10. Chargebacks and Disputes
If you do not recognise a charge or believe something is wrong with a payment, please contact us before opening a dispute with your bank. Most issues are resolved faster directly with us. Where a chargeback is opened, we will provide our payment provider with the order, delivery and correspondence records relating to that order.
11. Policy Updates
We may update this transactions policy from time to time to reflect changes in our service or in applicable requirements. The current version is always available on this page.
Contact Information
Store name: Casamoda Boutique
Company name: ZS ECOM LTD
Company number: 17095015
Company address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Warehouse address: 3103 Shipping Ave, Miami, Florida, 33133, USA
Email: support@casamodaboutique.com
Phone: +1 918 238 5916
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM
We aim to respond within 24 hours on business days.