Privacy Policy

At Casamoda Boutique, we take your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use it, and what rights you have. It applies to our website casamodaboutique.com and to any orders placed with us.

1. Who We Are

Casamoda Boutique is operated by ZS ECOM LTD, a company registered in England and Wales under company number 17095015, with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. ZS ECOM LTD is the data controller responsible for your personal information. You can reach us at any time at support@casamodaboutique.com.

2. Information We Collect

Information you give us. When you place an order, create an account, contact our support team or sign up for our newsletter, we collect your name, billing and shipping address, email address, phone number and order details.

Payment information. Card details are entered directly into our payment providers' secure systems. We never see or store your full card number.

Information collected automatically. When you visit our site we receive your IP address, browser and device type, operating system, referring pages, and information about how you use the site, collected through cookies and similar technologies.

Information from third parties. Our payment providers may share limited information with us to confirm a payment or investigate a chargeback.

3. How We Use Your Information

We use your personal information to:

• Process and deliver your order and send you order confirmations and shipping updates
• Answer your questions and provide customer service
• Handle returns, refunds and warranty matters
• Detect and prevent fraud and secure our website
• Send you marketing emails, where you have signed up for them
• Improve our website, product range and service
• Meet our legal and accounting obligations

4. Legal Bases for Processing

We process your information to perform our contract with you (processing and delivering your order), to comply with legal obligations (tax and accounting records), on the basis of your consent (marketing emails and non-essential cookies, which you can withdraw at any time), and for our legitimate interests (preventing fraud, securing our site and improving our service).

5. Who We Share It With

We share your personal information only with parties that help us run our business, and only to the extent they need it:

• Our e-commerce platform, which hosts our online store
• Payment providers, who process your payment and screen for fraud
• Shipping and fulfilment partners, who need your name and address to deliver your order
• Email and customer service providers, who help us communicate with you
• Analytics and advertising providers, where you have accepted the relevant cookies
• Professional advisers and authorities, where we are legally required to disclose information

We do not sell your personal information for money.

6. International Transfers

Some of our service providers are based outside the United Kingdom and the European Economic Area, which means your information may be transferred to and processed in other countries. Where that happens, we rely on appropriate safeguards, such as standard contractual clauses or an adequacy decision, so that your information continues to be protected.

7. Cookies and Tracking

We use cookies to keep your shopping cart working, remember your preferences, understand how our site is used and, where you allow it, to measure and personalise advertising. Essential cookies are required for the site to function. You can accept or refuse non-essential cookies through the cookie banner on our site, and you can delete or block cookies at any time through your browser settings. Blocking essential cookies may prevent parts of the site from working.

8. How Long We Keep Your Information

We keep order and transaction records for as long as required by tax and accounting law. Account and marketing data is kept until you ask us to delete it or unsubscribe. Support correspondence is kept for as long as it is needed to handle your query and for a reasonable period afterwards.

9. Your Rights

Depending on where you live, you have the right to request access to the personal information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, to receive a copy in a portable format, and to withdraw your consent at any time. You can unsubscribe from marketing emails using the link in any email we send.

California residents. If you live in California, you have the right to know what personal information we collect, use and disclose, to request deletion or correction of that information, to opt out of the sharing of your personal information for cross-context behavioural advertising, and not to be treated differently for exercising any of these rights.

To exercise any of these rights, email us at support@casamodaboutique.com. We may ask you to confirm your identity before we act on your request, and we will respond within the time limits that apply.

10. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, contact us and we will delete it.

11. Security

We use appropriate technical and organisational measures to protect your personal information, including encrypted connections and access controls. No method of transmission over the internet is completely secure, but we work to protect your information at every stage.

12. Complaints

If you have a concern about how we handle your personal information, please contact us first so we can put it right. You also have the right to complain to a supervisory authority. In the United Kingdom this is the Information Commissioner's Office (ico.org.uk).

13. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. The current version is always available on this page.

Contact Information

Store name: Casamoda Boutique

Company name: ZS ECOM LTD

Company number: 17095015

Company address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Warehouse address: 3103 Shipping Ave, Miami, Florida, 33133, USA

Email: support@casamodaboutique.com

Phone: +1 918 238 5916

Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM

We aim to respond within 24 hours on business days.