Return & Refund Policy — Casamoda Boutique
We want you to be happy with every piece you order from Casamoda Boutique. If something is not right, here is exactly how returns and refunds work.
1. Our 30-Day Return Policy
You have 30 days from the date of delivery to request a return. Whether the fit was not right or you simply changed your mind, contact us within that period and we will guide you through the process.
2. Return Conditions
To be eligible for a return, items must be:
- Unworn, unwashed and undamaged
- In their original condition, with tags and packaging intact
- Accompanied by proof of purchase (your order confirmation email is sufficient)
Items returned in a condition that does not meet these requirements may not be eligible for a refund.
3. Non-Returnable Items
For hygiene reasons, swimwear, lingerie and shapewear can only be returned if they are unworn and the original hygiene seal and tags are still attached. Earrings cannot be returned once the packaging has been opened.
4. How to Start a Return
Email support@casamodaboutique.com with your order number and the reason for your return. Our team will review your request and, once it is approved, send you the return address and instructions by email.
Please wait for that confirmation before sending anything back. Parcels returned without an approved return request cannot be processed or refunded.
5. Return Shipping Costs
- Change of mind, wrong size or exchange: return shipping is paid by the customer
- Damaged, faulty or incorrect items: return shipping is paid by us
We recommend using a trackable service. Until your parcel reaches us, it remains your responsibility, and we are not able to refund returns that do not arrive.
6. Exchanges
If you would like a different size or colour, let us know when you request your return. The fastest route is usually a refund on the returned item and a new order for the item you want, so you are not waiting twice. Return shipping for an exchange is paid by the customer.
7. Refunds
Once your return arrives and has been inspected, we process your refund within 10 business days. Refunds are issued to your original payment method, and you will receive a confirmation email as soon as it has been processed. Depending on your bank or card issuer, it may take a few additional days for the amount to appear on your statement.
Original shipping was free, so nothing is deducted for it. We do not charge restocking fees.
8. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or is not what you ordered, email support@casamodaboutique.com within 7 days of delivery, including photos of the item and the packaging. We will arrange a replacement or a full refund, including return shipping, at no cost to you.
9. Order Cancellations
You can cancel your order within 30 minutes of placing it by emailing support@casamodaboutique.com. After that window the order has entered processing and can no longer be cancelled, but you can still return it after delivery under this policy.
10. Late or Missing Refunds
If you have received confirmation that your refund has been processed but you do not see it after 10 business days, please check with your bank or card issuer first, as processing times vary. If it still has not appeared, contact us and we will follow it up.
11. Policy Updates
We may update this return and refund policy from time to time to reflect changes in our service or in applicable requirements. The current version is always available on this page.
Contact Information
Store name: Casamoda Boutique
Company name: ZS ECOM LTD
Company number: 17095015
Company address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Warehouse address: 3103 Shipping Ave, Miami, Florida, 33133, USA
Email: support@casamodaboutique.com
Phone: +1 918 238 5916
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM
We aim to respond within 24 hours on business days.